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Terms & Conditions

We at Suralasika Vastrabhavan value our customer’s needs and demands and hereby request them to go through the Terms and Conditions set thoroughly to avoid any confusion/ queries arising later. Its advisable to understand and accept the below listed points before proceeding with any purchase/payments.

  1. General Terms:

 By using www.suralasika.com, the user unconditionally accepts the terms and conditions of use as given here under:

  • Certain elements of the site will contain material submitted by users. www.suralasika.com accepts no responsibility for the content or accuracy of such material.
  • Before jumping to any conclusions or placing an order, the user may carefully read products information and services displayed in relevant sections
  • The details of the products or product specifications (for instance color, handwork details, size, etc.) quoted with the product displays are only fairly accurate values, there may be slight variation in the pictures displayed and the respective actual products.
  • Availability and prices of items are cause to undergo change without prior notice. Any prices displayed on www.suralasika.com may not be indicative of the actual selling prices in any particular area. We reserve the right to limit sales, including the right to prohibit sales to re-sellers. www.suralasika.com is not responsible for any typographical or photographic errors.
  • While suralasika.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. suralasika.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, suralasika.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched.
  • We strive to provide you with the best prices. However, sometimes a price online does not match the price in a store- others.
  • www.suralasika.com will not be liable for any loss of data, profits or any damages under any circumstances what so ever including any circumlocutory, special, subsidiary, indirect, consequential or other damages that result from the use of or inability to use the products/services offered at www.suralasika.com.
  • In no occurrence/event shall www.suralasika.com accountable to the user for any damages, losses, negligence or any actions otherwise, beyond the amount paid by the user to www.suralasika.com for any specific product or service.
  • All reviews, comments, feedback, suggestions, ideas, and other submissions offered to suralasika.com on or by this site or otherwise disclosed or offered in connection with your use of this Site (collectively, the “Comments”) shall be and remain suralasika.com property. suralasika.com will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way.
  1. Eligibility and Registration Terms:
  • Your Information” is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any email feature. We will protect Your Information in accordance with our Privacy Terms. If you use the Site, you are responsible for maintaining the confidentiality of Your Account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Your Account or Password. suralasika.com shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password, you should notify us by contacting us immediately through the address provided below. If suralasika.com has reason to believe that there is likely to be a breach of security or misuse of the suralasika.com’s Site, we may require you to change your password or we may suspend your account without any liability to suralasika.com
  • You have to provide true, accurate, current and complete information about yourself in suralasika.com’s registration form (such information being the “Registration Data”)
  • If you provide any information that is untrue, inaccurate, incomplete, or not current or if suralasika.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the User Agreement, suralasika.com has the right to indefinitely suspend your membership.
  1. Privacy Terms
  • The Personal Information is used for two general purposes: to process your order, and to provide you with the best possible services.
  • We do not publish, sell or rent your personal information to third parties for their marketing purposes without your consent.
  • In the course of registering for and availing various services/ offers we provide from time to time through our media (Website, telephone search, SMS and WAP or any other medium) may be required to disclose your name, residence address, email address, telephone number and similar Personal Information (“Personal Information”).
  • We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent unless or otherwise; (a) If we are compelled by law (including court orders) to do so.
  • We give you the ability to edit your account information and preferences at any time. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
  1. Courier/ Shipping and Delivery Terms:
  • We deliver to all or any postal address in India (limited countries outside India- Subject to the customer’s request/ approval on the total cost of shipping). We request to provide complete postal address with pin code/ zip code and contact number with country code.
  • We follow three modes of shipping terms- Local (Southern States- Tamil Nadu, Kerala, Karnataka, Andhra Pradesh & Telangana)- National (Northern parts of India- Other Regions) and International (Outside India- Other countries)
  • The Customer do not have the choice of selecting the shipping/ courier company as suralasika will appoint the best, safest and quickest shipping/ courier company
  • Once the payment is confirmed the order will be processed in max 2 Working days and the order shall be delivered to your door step in 5 working days (Local), 10 Working days (National) and 20- 25 working days (International)
  • Any customs/ clearing charge/ import duties and other formalities involved in clearing the goods (if required) for international shipping are not in our control, International customers are responsible in clearing their goods in such cases
  • International shipping and handling rates are based on the size of your order: the larger you order, the lower the rate.
  • Suralasika offers free shipping to Local/ Domestic customers, INR 75 per KG to any National customers or if the total value of purchase is worth INR 2500 or above the shipping is free of charge
  • Immediately after the order is dispatched the customer will get a email alert with their order tracking number with which they can track their order directly with the shipping/ courier company
  • Tracking numbers for orders shipped might take maximum 36 business hours to become active on the courier websites.
  • Some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties or fees
  • In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.
  • Time to dispatch/ deliver mentioned are indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.
  • If the outer packing is damaged or tampered with, do verify the items quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Also lodge proper complain with the local office of the courier company and inform us.
  1. Returns and Refund Terms
  • We make sure that the items you have ordered reaches you in pristine condition however there are remote possibility that the item may be damaged during transit/ manufacturer defect or wrong item send to you.
  • In such cases as above you can contact us through email and inform us regarding the damage/ error within 24 hours or sooner after your receipt of the product
  • Please save all packaging material as is as it may serve as the proof for your return or refund
  • Damaged orders must reach us within 7 working days and such product shall be eligible for refund only if it does not have any kind of alterations made, worn, washed and ironed marks.
  • The return shipping in such cases shall be made at no extra cost to the customer (subject to proof and the reason is genuine- damage/ wrong item sent)
  • If you do not want any alternate item then we will refund you in full with no deduction whatsoever.
  • Refund if applicable shall take up to 5 working day to reflect in your bank account.
  1. Item/ Color Discrepancy Terms:
  • The details of the products or product specifications (for instance patterns, color, handwork details, size, etc.) quoted with the product displays are only fairly approximate values.
  • There will be a minor variation in color as seen on a computer screen against the actual color of the outfit received.
  • A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of color under different light and weather, type of camera used for photography or type and settings on the computer monitor.
  • Colors of RED have a higher tendency to reflect a different shade than other colors. For example even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor. Though imaging technology has advanced, still no fool proof solution to this problem is available at the moment.
  • Don’t just believe the picture of the product but also read the color name given with details that will help you to know what actual color and pattern would be for that item.
  • We believe that customers who are ordering items with sequence and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether.Please do not raise your complaint in such cases.
  1. Payment and Taxation Terms:
  • Once after the customer selects his product the item will be added to the cart form where he can check-out by paying through any debit/ credit cards, The goods will be processed and shipped only after the payment gets verified.
  • The prices listed are not final and is exclusive of any tax (GST- Goods and Service Tax), courier charge if applicable will be added and reflect at the final check-out page.
  • Payment once made will not be refunded to the customer at any point of time unless the product does not match his requirement- Return and Refund terms.
  1. Comments, Review and Feedbacks Terms
  • suralasika.com shall be under no obligation (a) to maintain any Comments in confidence; (b) to pay you any compensation for any Comments; (c) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”.
  • suralasika.com does not regularly review posted Comments, but does reserve the right to monitor and edit or remove any Comments submitted to the Site. You are and shall remain solely responsible for the content of any Comments you make. suralasika.com and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.
  1. Model/ Promoter for Ads Terms

 Suralasika is looking for female models/ promoters to cast in their Ads (online and others), It is a must that these models/ promoters must be living closer (within 150-200Km radius) from the head office of Suralasika.

  • There will be an audition before selection (can be through telephone or skype) once the team is convinced by the appearance of the candidate
  • No experience required, fresher with attitude and interest to face the camera are welcome.
  • Minimum age required to registration will be 20 and maximum age would be 26.
  • Minimum height of 5.6 feet or 172 cms is required for registration
  • Slim or well-built body shapes are preferred, weight should be between 50 to 68Kg (depends on your age)
  • Payment will be fixed and shall be calculated for a day of max 7 hours, travelling or other expense shall not be covered.
  • A contract shall be signed between Suralasika and the model/promoter once after the individual to cast is finalized.
  • Suralasika will not take the responsibility for any individual associated/ involved directly or indirectly for this purpose.
  • It is a must that the model/ promoter get their parents’/ guardians permission before they commit to Suralasika and their requirements.

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